Zwitter is committed to providing you with high quality products, all made in France in its workshop in Paris (75). Despite this, if you are not satisfied with the product purchased, Zwitter undertakes to exchange it or refund it (special case).
You have 14 days from the date of receipt to return the products to us. Please contact customer service before returning an item by email to firstname.lastname@example.org.
The products must be returned in their original condition and packaging, accompanied by a copy of the invoice, to the following address :
ZWITTER FRANCE – HILAIRE
2 résidence du grand jardin
We will provide you with a return form sent by email and the return costs will be deducted from your refund. Customs fees may be charged in the event of return from a country outside the European Union. Damaged or incomplete items will not be taken back and will be returned to you at your own expense. Unidentified returned packages may be returned to the sender.
Returned Products must comply with our return policy below.
You have a legal obligation to take reasonable care of the Products in your possession, and you must return them under the same conditions in which you received them (to the extent reasonably necessary to examine the Products). This means that Zwitter clothing and accessories must be returned unworn, unwashed, undamaged and with their original labels.
If you do not comply with the above obligations (including return conditions), we may deduct an amount up to the total value of the Product, depending on the devaluation that your treatment of the Product has caused.
PRODUCTS THAT ARE AN EXCEPTION TO THE RIGHT OF WITHDRAWAL
Some Zwitter Products, in particular parts adapted to your body dimensions, are considered by French law to be tailor-made. These personalised Products are therefore an exception to the right of withdrawal, and cannot be returned or refunded.
This exception to the right of withdrawal is clearly indicated in the Product Sheets of the Products concerned.
However, for certain reasons (error on the order, non-conforming or damaged products) reported to Zwitter Customer Service, you have fourteen (14) days from the day of receipt of the order to retract. You will be able to benefit from a new delivery without any return costs being charged.
Please note that you have 30 days after the return date to contact us and verify that the return has been received. Beyond this 30-day period, we cannot guarantee a refund. You will be refunded by the payment method used when you place your order.
We will refund you the full amount of the price of the Product(s) (except deductions that we are entitled to make due to your use or damage of the Product(s)). However, we will not reimburse you for the cost of sending us the Product(s), this cost is your responsibility. We will refund you the full amount received, using the same method of payment as the one used when you purchased, unless we have agreed otherwise.